Question 1

How long has CTL been in Business?

Accepted Answer

Center for Transitional Living was founded in Connecticut, and has been providing quality at home care to clients since 2013.

Question 2

What kind of home care services do you provide?

Accepted Answer

A full list of services is available here.To see how we might be able to help your family specifically, you can sign up for a free consultation at any time.

Question 3

How do you select caregivers and are your caregivers insured and bonded?

Accepted Answer

Every caregiver providing service for CTL is fully insured. To help ensure the safety and security of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance. In addition, each caregiver must complete company training prior to being placed in client's household.

Question 4

Do I have a choice of which caregiver comes to my home?

Accepted Answer

Yes, we encourage your involvement in the decision-making process when it comes to choosing a caregiver. All CTL caregivers have been screened and trained to ensure client safety. We do our best to match the right caregiver to you and your family and welcome changes or input at any time. We want you and your family satisfied with the service being provided and would welcome any feedback you may have.

Question 5

Can I work with the same caregiver?

Accepted Answer

Our goal is to establish a long-term care giving relationship with your loved one. Should your family need to request another caregiver for any reason, we'll replace a caregiver at anytime if you or your family is not happy with current services being provided. If your family member requires several hours throughout the week, this may require multiple caregivers. Our goal is the same: To place dedicated homecare staff in your home who are familiar and competent to the needs of your loved one.

Question 6

Can I change or cancel the services my loved one receives?

Accepted Answer

At any time you can change the number or type of services we provide. Care needs can change quickly, so we're as flexible as possible with your loved one's care. You are never stuck to a long-term contract, if you need to change anything, we will make sure we respond to your request immediately.

Question 7

Is there daily documentation of services provided?

Accepted Answer

Yes, CTL uses several tools to track our caregivers. First, we use an encounter note filled out by each caregiver for each shift worked. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home. Also, our itemized weekly invoices are always sent after services are complete.

Question 8

How much is the costs of your home care services?

Accepted Answer

Every client served will receive a customized care plan that is specific to their budget and needs. There are several factors help determine the cost:
Weekly hours of service
Level of Care (companion, personal care, Non skilled nursing full care)
Area of the state
Custom care plans are set up and billed in hourly increments. To discuss the exact rates for the services you may sign up for a consultation or call us directly. We can schedule an in home or office consultation at any time.

Contracts and rate sheets are always discussed and agreed upon prior to initiating care services. Rates will not increase unless there is prior notice.

Question 9

What will happen if my caregiver cannot make it to work?

Accepted Answer

The caregiver should be on time and fulfill their designated shift, however there are always emergencies and we will provide a replacement as soon as possible. At CTL, we do our best to get a qualified replacement caregiver during the designated work shift, if the original caregiver cannot make it.

Question 10

Who is the point of contact once services have started?

Accepted Answer

Every client is assigned caregivers as well as a care manager. The care manager is in charge of communication and oversight of the care givers providing services. You can also call our main line number or 24hr emergency line to speak to someone at CTL.

Question 11

Are home care services covered by Insurance or Medicare/Medicaid?

Accepted Answer

Medicare does not typically pay for the type of hourly personal care service that CTL provides. CTL does provide services for the Mental health, Elderly, and acquired brain injury Medicaid waivers. Clients may be able eligible for Medicaid waiver programs, a CTL consultation could see if you qualify. CTL can send documentation to long-term care insurance companies to also receive payment.

Question 12

How do I pay for services?

Accepted Answer

At CTL you never have to pay caregivers directly and you'll never be asked to pay an additional fee to any employee or caregiver. The client (or an authorized representative) are invoiced after services have been completed for the week. This invoicing happens on a weekly basis. We can set up checking or credit card processing for your payment with the care manager.

Question 13

Must I sign a contract?

Accepted Answer

A contract is required by the Connecticut Department of Consumer Protection. CTL’s registered number is #HCA 0000900. The Contract will be fully discussed to the client about coverage options prior to any services being started. Clients are not bounded to a long-term contract and can cancel anytime.

Question 14

How is my personal health information preserved?

Accepted Answer

CTL adhere to federal and state guidelines related to privacy of personal and healthcare information. A written consent and service agreement is signed prior to any services being started, that states the exact restrictions of the use of your information. Your personal health information will not be solicited or given to unauthorized individuals without a client's – or legally authorized representatives – formal consent.

Question 15

What is a spend-down?

Accepted Answer

The spend-down program (also called excess or surplus income) is a way for certain categories of applicants to get Medicaid even though their income or assets are over the limit, by offsetting their excess with medical expenses.

Center for Transitional Living

Happy. Healthy. Home

Frequently Asked Questions

How long has CTL been in Business?

What kind of home care services do you provide?

How do you select caregivers and are your caregivers insured and bonded?

Do I have a choice of which caregiver comes to my home?

Can I work with the same caregiver?

Can I change or cancel the services my loved one receives?

Is there daily documentation of services provided?

How much is the costs of your home care services?

What will happen if my caregiver cannot make it to work?

Who is the point of contact once services have started?

Are home care services covered by Insurance or Medicare/Medicaid?

How do I pay for services?

Must I sign a contract?

How is my personal health information preserved?

What is a spend-down?

HAPPY. HEALTHY. AT HOME.

Office Locations: Farmington
Norwalk | Norwich | Springfield
Mon - Fri: 8am - 5pm | 1-800-285-1135

Frequently Asked Questions

How long has CTL been in Business?

What kind of home care services do you provide?

How do you select caregivers and are your caregivers insured and bonded?

Do I have a choice of which caregiver comes to my home?

Can I work with the same caregiver?

Can I change or cancel the services my loved one receives?

Is there daily documentation of services provided?

How much is the costs of your home care services?

What will happen if my caregiver cannot make it to work?

Who is the point of contact once services have started?

Are home care services covered by Insurance or Medicare/Medicaid?

How do I pay for services?

Must I sign a contract?

How is my personal health information preserved?

What is a spend-down?

HAPPY. HEALTHY. AT HOME.

Office Locations: Farmington Norwalk | Norwich | Springfield Mon - Fri: 8am - 5pm | 1-800-285-1135

Office Locations: Farmington
Norwalk | Norwich | Springfield
Mon - Fri: 8am - 5pm | 1-800-285-1135