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Frequently Asked Questions

  • How long has CTL been in Business?
    Center for Transitional Living was founded in Connecticut, and has been providing quality at home care to clients since 2013.
  • What kind of home care services do you provide?
    A full list of services is available here.To see how we might be able to help your family specifically, you can sign up for a free consultation at any time.
  • How do you select caregivers and are your caregivers insured and bonded?
    Every caregiver providing service for CTL is fully insured. To help ensure the safety and security of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance. In addition, each caregiver must complete company training prior to being placed in client's household.
  • Do I have a choice of which caregiver comes to my home?
    Yes, we encourage your involvement in the decision-making process when it comes to choosing a caregiver. All CTL caregivers have been screened and trained to ensure client safety. We do our best to match the right caregiver to you and your family and welcome changes or input at any time. We want you and your family satisfied with the service being provided and would welcome any feedback you may have.
  • Can I work with the same caregiver?
    Our goal is to establish a long-term care giving relationship with your loved one. Should your family need to request another caregiver for any reason, we'll replace a caregiver at anytime if you or your family is not happy with current services being provided. If your family member requires several hours throughout the week, this may require multiple caregivers. Our goal is the same: To place dedicated homecare staff in your home who are familiar and competent to the needs of your loved one.
  • Can I change or cancel the services my loved one receives?
    At any time you can change the number or type of services we provide. Care needs can change quickly, so we're as flexible as possible with your loved one's care. You are never stuck to a long-term contract, if you need to change anything, we will make sure we respond to your request immediately.
  • Is there daily documentation of services provided?
    Yes, CTL uses several tools to track our caregivers. First, we use an encounter note filled out by each caregiver for each shift worked. Then, we use a combination of Internet-based solutions to verify time and attendance. This allows you to have a written record of services within the home. Also, our itemized weekly invoices are always sent after services are complete.
  • How much is the costs of your home care services?
    Every client served will receive a customized care plan that is specific to their budget and needs. There are several factors help determine the cost: Weekly hours of service Level of Care (companion, personal care, Non skilled nursing full care) Area of the state Custom care plans are set up and billed in hourly increments. To discuss the exact rates for the services you may sign up for a consultation or call us directly. We can schedule an in home or office consultation at any time. Contracts and rate sheets are always discussed and agreed upon prior to initiating care services. Rates will not increase unless there is prior notice.
  • What will happen if my caregiver cannot make it to work?
    The caregiver should be on time and fulfill their designated shift, however there are always emergencies and we will provide a replacement as soon as possible. At CTL, we do our best to get a qualified replacement caregiver during the designated work shift, if the original caregiver cannot make it.
  • Who is the point of contact once services have started?
    Every client is assigned caregivers as well as a care manager. The care manager is in charge of communication and oversight of the care givers providing services. You can also call our main line number or 24hr emergency line to speak to someone at CTL.
  • Are home care services covered by Insurance or Medicare/Medicaid?
    Medicare does not typically pay for the type of hourly personal care service that CTL provides. CTL does provide services for the Mental health, Elderly, and acquired brain injury Medicaid waivers. Clients may be able eligible for Medicaid waiver programs, a CTL consultation could see if you qualify. CTL can send documentation to long-term care insurance companies to also receive payment.
  • How do I pay for services?
    At CTL you never have to pay caregivers directly and you'll never be asked to pay an additional fee to any employee or caregiver. The client (or an authorized representative) are invoiced after services have been completed for the week. This invoicing happens on a weekly basis. We can set up checking or credit card processing for your payment with the care manager.
  • Must I sign a contract?
    A contract is required by the Connecticut Department of Consumer Protection. CTL’s registered number is #HCA 0000900. The Contract will be fully discussed to the client about coverage options prior to any services being started. Clients are not bounded to a long-term contract and can cancel anytime.
  • How is my personal health information preserved?
    CTL adhere to federal and state guidelines related to privacy of personal and healthcare information. A written consent and service agreement is signed prior to any services being started, that states the exact restrictions of the use of your information. Your personal health information will not be solicited or given to unauthorized individuals without a client's – or legally authorized representatives – formal consent.
  • What is a spend-down?
    The spend-down program (also called excess or surplus income) is a way for certain categories of applicants to get Medicaid even though their income or assets are over the limit, by offsetting their excess with medical expenses.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.


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